Privacy policy

This Privacy Policy sets out the commitment of Lexluka Pty Ltd t/a Aalto. (ABN 54 634 741 950) (referred to as “we”, “us” or “our”) to protect the privacy of personal and sensitive information provided to us, or otherwise collected by us, whether offline or online (including through this website).

In this Privacy Policy, "you” refers to any individual or party who provides personal or sensitive information to us, including successors and assignees.

Please read this Privacy Policy carefully. By providing us with personal or sensitive information, you consent to the collection, use, holding, and disclosure of that information in accordance with this Privacy Policy. If you have any questions, our contact details are provided at the end of this policy.

Collection of Personal Information

Personal Information We May Collect:

Name
Images
Contact details (email address, mailing/street address, phone number)
Age or date of birth
Payment information
Demographic details (e.g. address/postcode)
Health (including medical or dental) information
Preferences and opinions
Information you provide via forms (e.g. Consent and Disclaimer form)
Details of services we’ve provided or that you’ve enquired about
Browser session data, geo-location, device and network info, search queries, and site activity
Information from associated apps, social platforms, or accounts you permit us to collect from
Any other information requested by us or provided by you

Information About Site Use:

Like many businesses, we may log your interaction with our Site, including via internet cookies, browser type, device type, operating system, and communication history.

Security & Data Storage

We are committed to securing your data with appropriate physical, electronic, and managerial safeguards.

However, please be aware that no method of internet transmission is completely secure. We cannot guarantee the security of data sent or received electronically. All transmission is at your own risk.

Please note: Patient files from our clinics, including scans, images, and treatment records, may be stored on cloud servers. By using our services, you consent to this storage and understand that privacy protections may differ outside Australia.

Use of Your Information

We may collect and use your information for purposes such as:

Assessing eligibility for treatment
Providing products and services
Processing payments
Managing your access to our Site and platforms
Communicating with you
Internal record-keeping
Analytics, research, and improving our offerings
Running promotions or competitions
Marketing (you may opt out at any time)
Any purpose directly related to the above

Disclosure of Personal Information to Third Parties

We may disclose personal or sensitive information to:

We will not share your text message opt-in or consent status with any third party for purposes unrelated to providing the messaging service. We may share this data with vendors who help us deliver text messages, including platform providers and phone companies.
Partner clinics or healthcare providers who support or deliver parts of your treatment plan. This may include sharing your records, scans, treatment plans, and other relevant documentation to facilitate continuity of care or assessment.
Credit agencies or authorities, where payment obligations are not met
Courts, regulatory bodies, or law enforcement as required by law
Service providers, agents, or subcontractors assisting with our operations
Third-party platforms used for data storage, analytics, or marketing (e.g. Google Analytics)
Entities outside Australia, including where data is hosted or processed internationally

By using our services, you consent to the storage, processing, and disclosure of your personal information outside of Australia, understanding that privacy protections may differ.

We take all reasonable steps to ensure third parties handle your information in accordance with this Privacy Policy.

Sensitive Information

Sensitive information is a type of personal information requiring a higher level of protection (e.g. health details, racial or ethnic origin, religion, etc.).

The only sensitive information we typically collect relates to your health, medical, or dental history, which is necessary for the delivery of our services. This is collected only with your explicit consent and used solely for the purposes it was collected, unless otherwise required by law.

Your Rights & Managing Your Information

Choice & Consent:

Providing personal information is optional. However, withholding information may impact our ability to deliver services. By submitting your information, you consent to this policy.

Access & Correction:

You may request access to or correction of your personal data at any time. We’ll respond within a reasonable timeframe. An administrative fee may apply for access in some cases.

Restrict or Opt Out:

You may restrict data use or opt out of direct marketing by contacting us or using unsubscribe links in our communications.

Complaints:

If you believe your privacy has been breached, please contact us. We will promptly investigate and provide a written response with outcomes and next steps.

Security & Data Storage

We are committed to securing your data with appropriate physical, electronic, and managerial safeguards.

However, please be aware that no method of internet transmission is completely secure. We cannot guarantee the security of data sent or received electronically. All transmission is at your own risk.

Cookies & Tracking Technologies

We use cookies and similar technologies (like web beacons) to improve your experience and for marketing purposes. Third parties, such as Google and Facebook, may use cookies for ad targeting and analytics.

To learn how Google uses your data, visit: www.google.com/policies/privacy/partners/

Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

Amendments

We may update this Privacy Policy at any time. Continued use of our Site or services constitutes acceptance of any changes. We encourage you to review this page regularly.