Refund policy

 

(a) Australian Consumer Law (ACL):
Under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), you may have rights, warranties, guarantees, and remedies that cannot be excluded, restricted, or modified (Statutory Rights).

(b) Consumer Guarantees:
If you are a consumer under the ACL, you are entitled to guarantees that cannot be excluded. This includes the right to a repair or replacement if a product or service fails to meet acceptable quality. If the failure is major, or if a replacement is also unsatisfactory, you may be entitled to a refund or compensation for any reasonably foreseeable loss or damage. Services not delivered with due care and skill, or not fit for purpose, may also entitle you to a remedy.

(c) Our Liability:
Nothing in our Sales Terms excludes your Statutory Rights. Our liability is limited to what is required under the ACL. All other warranties, express or implied by law or custom, are excluded unless required by law.

(d) Disclaimer:
Except for your Statutory Rights, all products, services, materials, and work are provided without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.

(e) Faulty Products – Repairs, Replacements, or Refunds:
If you believe a product is faulty, please contact us so we can assess the issue. You may be eligible for a replacement in the first instance. We may request:

• Proof of purchase

• Evidence of the fault (e.g. photos or written explanation)

• Return of the faulty product

Please note: discomfort, swelling, sensitivity, jaw soreness, or allergic reactions may not, on their own, be considered a product fault.

(f) Refunds:
If a replacement is also faulty or unsatisfactory, you may be eligible for a refund. Refunds will be issued using the original payment method once the fault is confirmed.